FAQs

Website safety

We do not store or have access to any of your credit or debit card details, or passwords. Xaverus.com, which is powered by shopify.com, uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the Internet. 

Privacy 

Xaverus.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software. Shopify is also certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. 

Purchase for Personal Use Only 

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation. 

Return Policy 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

  • Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
  • Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself
  • Returned by Customer - It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, size exchanges will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, excluding any shipping costs. All sale items are final sale. For any questions about returns/exchanges please contact orders@xaverus.com

Shipping & Processing Time

Shipping is entirely free on all orders inside the USA, shipping fee will only be applied on international orders. Please allow 10-15 business days to process orders.